Prisma Nail Shop

Same-day or next-day delivery may be available in select Los Angeles areas.

Free Local Delivery

• Orders $59+ — within 5 miles

• Orders $99+ — within 8 miles

• Orders $139+ — within 10 miles

Delivery for Orders Below the Free Minimum

• $10 delivery fee — within 5 miles

• $15 delivery fee — within 8 miles

• $20 delivery fee — within 10 miles

Delivery zones are calculated by straight-line distance from our showroom, not by driving distance. Enter your complete address at checkout to see the available delivery option.

Third-Party Courier

For orders of any amount, delivery may be arranged through a third-party courier, such as Uber Courier.

This option may be used for urgent orders within 10 miles or deliveries beyond our standard delivery area. The customer is responsible for the full courier rate.

Third-party courier delivery must be arranged in advance and is subject to availability.

Please Note

All deliveries are scheduled by arrangement. Selecting local delivery at checkout does not guarantee same-day delivery.

Please provide a valid phone number and complete delivery address, including your unit number and gate code, if applicable.

For urgent or scheduled delivery, call or text us at (646) 717-5833 before placing your order.

Same-day delivery is not available on Tuesdays or Wednesdays.

Processing Time

Orders are processed within 1–2 business days. Processing time does not include weekends, holidays, or shipping transit time.

Orders placed after business hours may be processed on the next business day. If there is a significant delay, we will notify you by email or phone.

Shipping Rates

• Free standard U.S. shipping on orders of $149 or more
• Shipping rates for orders under $149 are calculated automatically at checkout
• Products containing liquids may be shipped by ground service only
• Shipping to P.O. boxes is available through USPS only
• We currently ship within the United States only

Carriers and Tracking

Orders may be shipped through USPS, UPS, or FedEx.

A tracking number will be provided once your order has shipped. Delivery times provided by shipping carriers are estimates and are not guaranteed.

Shipping Address

Customers are responsible for providing a correct and complete shipping address, including an apartment or unit number when applicable.

We are not responsible for delays, returned packages, or additional charges caused by an incorrect, incomplete, or outdated address.

If a package is returned to us because of an address error, the customer will be responsible for the reshipping cost.

Refused or Unclaimed Packages

If a package is refused or left unclaimed and returned to us, the customer will be responsible for any additional shipping costs.

Original shipping charges are non-refundable.

Damaged, Defective, Missing, or Incorrect Items

If your order arrives damaged, defective, incomplete, or incorrect, please contact us within 24 hours of delivery.

Please provide photos or videos of:

• The affected product
• The shipping box
• The original packaging
• The shipping label

Please keep all original packaging until your claim has been reviewed.

Issues reported more than 24 hours after delivery may not be eligible for a refund, replacement, or store credit.

Lost Packages and Shipping Delays

Once an order has been accepted by the shipping carrier, transit times, delays, and carrier handling are outside our control.

If your package is delayed or lost, please contact the shipping carrier using your tracking number and notify us.

For additional protection against damage, loss, or theft, we recommend adding Route Shipping Protection at checkout. Route claims and reimbursement are subject to Route’s terms and eligibility requirements.

Orders without Route Shipping Protection are subject to the shipping carrier’s claim process.

Returns

All returns require prior approval and are subject to our Refund Policy.

Original shipping charges are non-refundable. Customers are responsible for approved return shipping costs unless Prisma Nail Shop sent an incorrect item.

Los Angeles Pickup and Local Delivery

Free pickup is available with no minimum order at:

4442 York Blvd, Unit 7
Los Angeles, CA 90041

Pickup is by appointment only. The location is closed on Tuesdays and Wednesdays.

Local delivery is available in select Los Angeles areas. Please review our Local Los Angeles Delivery page for delivery rates, minimums, scheduling, and third-party courier options.

Contact Us

For shipping questions, please contact us:

Call or text: (646) 717-5833
Instagram: @prisma.nail.shop
Email: prisma.nail.shop@gmail.com