Shipping policy

Thank you for shopping with Prisma Nail Shop.

This Shipping Policy explains how orders are processed, shipped, and delivered.

By placing an order on our website, you agree to the terms outlined below.

Order Processing

All orders are processed within 1–3 business days.

Orders are not processed or shipped on weekends or holidays.

Orders placed after business hours may be processed on the next business day.

If we experience a high volume of orders, shipments may be delayed. If there is a significant delay, we will contact you via email or phone.

Shipping costs are calculated at checkout based on your location and the shipping carrier selected.

We offer free standard shipping on orders over $149 within the United States.

Shipping charges for orders below this amount will be displayed during checkout.

We offer local delivery in the Los Angeles area.

Free local delivery is available for qualifying orders:

Local delivery is typically completed same day or next day, depending on order volume and scheduling.

Free Pick up available (no minimum order required)
4442 York Blvd Unit 7, Los Angeles 90041 (by appointment only)

We ship orders using major carriers including:

Customers will receive a tracking number once the order has been shipped.

Delivery times provided by carriers are estimates and not guaranteed.

Customers are responsible for providing the correct shipping address at checkout.

Prisma Nail Shop is not responsible for packages delivered to an incorrect address provided by the customer.

If a package is returned to us due to an incorrect or incomplete address, the customer will be responsible for the reshipping cost.

Once a package has been handed over to the shipping carrier, responsibility for delivery transfers to the carrier.

Prisma Nail Shop is not liable for delays, loss, or damage caused by shipping carriers, including USPS, UPS, or FedEx.

If your package is delayed or lost in transit, we recommend contacting the carrier directly using your tracking number.

For additional protection, we recommend purchasing Route Shipping Protection at checkout.

If a package is refused or unclaimed and returned to us, the customer will be responsible for any reshipping costs.

Original shipping charges are non-refundable.

If your order arrives damaged, please contact us within 24 hours of delivery.

We may request photos of the package and product to assist with carrier claims.

At this time, Prisma Nail Shop ships within the United States only.
We do not offer international shipping.

If you have any questions about shipping, please contact us:

📞 (646)-717-5833
📲 Instagram: @prisma.nail.shop
💻 Email: prisma.nail.shop@gmail.com