Refund policy

By completing a purchase, the customer confirms that they have read and agreed to our Refund Policy and Terms of Service.

All sales are final due to hygiene reasons, and we do not accept returns or exchanges.

Please review your order carefully before completing your purchase. If you have any questions about a product before buying, feel free to contact us:

📞 (646)-717-5833 (Eng/Rus)
📲 Instagram: @prisma.nail.shop
💻 Email: prisma.nail.shop@gmail.com

Please note: Colors may appear slightly different in person due to lighting or screen settings.

Defective or Damaged Products

In case you receive a defective or damaged product, please notify us within 3 days of delivery. We may request photos or videos of the item to verify the issue.

If the defect is confirmed, we will assist you with warranty replacement or service options.

Shipping costs are non-refundable, and customers may be responsible for return shipping if required by the manufacturer’s warranty process.

Incorrect Item Sent

If we accidentally send the wrong item, please contact us within 24 hours of delivery.

We will provide a prepaid return label for the incorrect item.

The item must be returned to us before a refund or replacement is issued.

Failure to return the item may result in the refusal of a refund.

Return Authorization

All returns require prior approval from Prisma Nail Shop.

Returns must be requested by contacting us via email or Instagram.

Once approved, customers will receive return instructions.

Items sent back without return authorization may be refused.

Condition of Returned Items

Returned items must be in unused, original condition with all original packaging.

If a returned item shows signs of use, damage, or missing parts, Prisma Nail Shop reserves the right to:

  • refuse the refund

  • issue a partial refund

  • return the item to the customer at their expense

Refund Processing

Refunds are processed only after the returned item has been received and inspected.

Once approved, refunds will be issued to the original payment method.

Please allow 3–10 business days for the refund to appear on your account depending on your bank.

Payment Processing Fees

Please note that when you request a refund, the original payment processing fees charged by our payment provider (Shopify Payments) are non-refundable.

This means that while we will refund the amount paid for the product, we are unable to refund the transaction fees incurred during the original purchase.

Additionally, if a return is approved, the customer may be responsible for any shipping or restocking fees as outlined in this policy.

Shipping Responsibility

Customers are responsible for providing a correct shipping address at checkout.

Prisma Nail Shop is not responsible for packages lost or delayed due to incorrect addresses provided by the customer.

We are not liable for delays, loss, or damage caused by USPS, UPS, or FedEx.

For additional protection, we recommend purchasing Route Shipping Protection at checkout.

Return Shipping

If a return is approved, customers must ensure the package is properly packaged and shipped with tracking.

Prisma Nail Shop is not responsible for lost return packages.

Chargebacks

Initiating a chargeback while keeping the product may be considered abuse of the return policy.

Prisma Nail Shop reserves the right to dispute fraudulent chargebacks and restrict future purchases.

Right to Refuse Service

Prisma Nail Shop reserves the right to refuse returns, refunds, or service if the return policy is abused.

We also reserve the right to cancel or refuse any order at our discretion.

Future purchases may be restricted for customers who:

  • abuse store policies

  • initiate fraudulent chargebacks

  • engage in abusive behavior toward staff


Limitation of Liability

Prisma Nail Shop shall not be held liable for any indirect, incidental, or consequential damages arising from the use or misuse of products purchased from our store.

By purchasing from our website, customers agree that all products are used at their own risk and according to professional standards.

Policy Updates

Prisma Nail Shop reserves the right to update or modify this Refund Policy at any time without prior notice.

Changes will take effect immediately upon being posted on this page.